Privacy Policy

Banzaara Vacations Pvt. Ltd. ("Banzaara Vacations", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website or enquire about our Jim Corbett tour and safari services, how we use and protect it, and the choices and rights you have. By using our website or submitting an enquiry, you agree to this policy.

1. Who we are

Banzaara Vacations Pvt. Ltd. is a travel planning and safari facilitation service based in Ramnagar, Uttarakhand, India, arranging Jim Corbett National Park tour packages, resort stays and safari bookings. Our registered contact details are provided at the end of this policy.

2. Information we collect

a. Information you give us

• Identity & contact details — name, phone number, WhatsApp number, email address, city.
• Trip details — travel dates, number of travellers, preferred zone, budget and any preferences you share.
• Booking details — guest names and government photo-ID details (e.g. Aadhaar/passport number) where required by the Forest Department for safari permits.
• Any other information you choose to provide in messages, calls or forms.

b. Information collected automatically

• Technical data — IP address, browser type, device information, operating system.
• Usage data — pages viewed, time on site, referring source, and similar analytics data collected through cookies and similar technologies.

We do not store full card or bank details on our website. Any payment is processed through third-party payment providers under their own security and privacy terms.

3. How we use your information

• To respond to your enquiries and prepare tour or safari quotes.
• To process, confirm and manage your bookings, including applying for safari permits on your behalf.
• To communicate with you about your trip (confirmations, updates, reminders, support).
• To send you offers or information about our services, where you have consented or where permitted by law (you can opt out anytime).
• To operate, improve and secure our website and services.
• To comply with legal, tax and regulatory obligations.

4. Legal basis for processing

We process your personal data on the basis of your consent, to perform a contract or take steps at your request before entering a contract, to comply with legal obligations, and for our legitimate business interests (such as improving our services), consistent with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

5. Cookies & analytics / advertising tools

Our website uses cookies and similar technologies to function correctly, understand how visitors use the site, and measure advertising performance. This may include third-party services such as Google Analytics and Google Ads (and may include their advertising/remarketing cookies). These providers may set cookies that help measure and improve campaigns. They process data in accordance with their own privacy policies.

You can control or disable cookies through your browser settings, and you can opt out of personalised Google advertising via Google's Ads Settings. Disabling cookies may affect some site features.

6. How we share your information

We do not sell your personal information. We share it only as needed to deliver our services or comply with law, including with:

• Suppliers required to fulfil your booking — resorts, transport operators, and safari/guide services.
• Government authorities — for example, the Forest Department, where ID details are required to issue safari permits.
• Service providers — payment processors, IT, hosting, communication and analytics/advertising partners, who are expected to handle data responsibly.
• Legal and regulatory authorities, where required by law or to protect our rights.

7. Data retention

We keep your personal data only as long as necessary for the purposes set out above, including to provide our services, maintain business records, and meet legal, tax and accounting requirements. When no longer needed, data is securely deleted or anonymised.

8. Data security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal data directly from children. Where a booking includes minors, details are provided by the booking adult.

10. Your rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where there is no overriding legal reason to retain it.
• Withdraw consent to marketing or other consent-based processing at any time.
• Raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details below.

11. Grievance Officer

In line with applicable Indian data-protection requirements, you may contact our Grievance Officer for any privacy-related concern:

[Grievance Officer Name], Banzaara Vacations — email info@banzaaravacations.com, phone +91 75359 11599.

12. Third-party links

Our website may link to third-party sites. We are not responsible for their content or privacy practices; please review their policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.